Who we are

Rebound Padel, a trading name of MK Padel Club Limited, is the data controller for personal data collected through court bookings, membership, and use of our facilities. Please send any query to info@reboundpadel.co.uk.

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What we collect

• Name, address, email, phone number

• Date of birth (age verification, junior categories)

• Payment/card details (processed by our payment provider — we do not store full card numbers)

• Booking and attendance history

• For junior players: parent/guardian details, emergency contact, and any relevant health information you choose to share. 

• CCTV images if you visit the premises (see our separate CCTV Notice)

• Website/app usage data (see our cookie notice)

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Why we use it and our legal basis

Purpose

Legal basis

Managing your booking or membership

Performance of a contract

Taking payment

Performance of a contract; legal obligation (accounting)

Contacting you about a booking (confirmations, changes, cancellations)

Performance of a contract

Running junior sessions safely, including emergency contact info

Legitimate interests (safety); explicit consent for health data

Sending you offers, news or event information

Consent, or soft opt-in if you're an existing customer (you can opt out any time)

CCTV for safety and security

Legitimate interests

Improving our facilities and services

Legitimate interests

 

 

Junior players (under 18)

Where a player is under 18, we collect registration and emergency contact information from a parent or guardian, who provides consent on the player's behalf. We only ask for health information that's genuinely needed to run sessions safely (e.g. relevant medical conditions or allergies), and we review and refresh this annually. Coaches working regularly with children hold up-to-date DBS checks.

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Who we share it with

We share personal data with:

• Our court booking and membership management platform

• Our payment processor

• Our providers for padel coaching

• Professional advisers (accountant, insurer) where necessary

• The emergency services, if needed for someone's safety

We don't sell your personal data. Where any of these providers are based outside the UK, we make sure an appropriate legal safeguard is in place.  There is more information in our Data Protection Policy.

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How long we keep it

Booking and financial records are kept for as long as required for accounting purposes; junior health information is refreshed and old versions deleted annually; CCTV is normally kept for 30 days.

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Marketing

We'll only send you marketing emails or texts if you've consented, or if you're an existing customer and we're telling you about similar services (with an easy opt-out on every message). You can opt out at any time via the unsubscribe link, by replying STOP, or by contacting us directly — this won't affect essential booking or account communications.

Your rights

You have the right to: be informed how we use your data; access the data we hold about you; have inaccurate data corrected; ask us to delete your data; restrict or object to processing; and data portability. To exercise any of these, contact info@reboundpadel.co.uk. If you're unhappy with how we've handled your data, you can complain to the Information Commissioner's Office.